by Amy Henderson | May 22, 2020 | Leadership
Providing recognition. Showing appreciation. Conveying thanks. Do we, as managers, team members, co-workers, do this often enough? Probably not. One of the most potent tools is also the most under-utilized: SHOWING APPRECIATION. Having worked with thousands of...
by Amy Henderson | Apr 30, 2020 | Communication
Rapport comes from the French word for “relationship.” Is it any wonder that rapport is essential for good communication in the workplace? But what exactly is rapport? What does it do? How does one build rapport? First off – rapport is all about trust and...
by Amy Henderson | Apr 15, 2020 | Hiring
Current statistics suggest that on average, hiring the wrong person for the job costs an organization at least 2-1/2 times the employee’s salary. This doesn’t include less measurable costs, such as low team morale and loss of customers. As managers, many of us never...
