Watch Navigating Challenging Conversations
Watch Navigating Challenging Conversations

Navigating Challenging Conversations

Skills and scripts that get results

Navigating Challenging Conversations

Skills and scripts that get results

Animated Amy from Henderson Training

So, you’re ready for you or your team to….

Stop diluting your message to avoid hurt feelings and defensiveness?

Quit procrastinating on crucial discussions?

Start standing up for yourself without misunderstandings or being attacked?

Avoid losing your cool (and regretting your words)?

Let go of “giving in to keep the peace”?

Animated Amy from Henderson Training

So, you’re ready for you or your team to….

Stop diluting your message to avoid hurt feelings and defensiveness?

Quit procrastinating on crucial discussions?

Start standing up for yourself without misunderstandings or being attacked?

Avoid losing your cool (and regretting your words)?

Let go of “giving in to keep the peace”?

Animated Amy from Henderson Training

Be prepared to gain the skills and confidence to…

Overcome hesitation – address issues before they worsen

Steer clear of words and phrases that fuel defensiveness

Show empathy and active listening

Stay in control regardless of someone else’s reaction

And more!
5-star reviews for Navigating Challenging Conversations from Henderson Training
5-star reviews for Navigating Challenging Conversations from Henderson Training

Captivating, Engaging and affordable excellence!

“Having taken countless e-learning courses that are usually dull, Henderson Training’s 5-part program is a standout. Amy offers a well-rounded experience, combining expertise, engaging activities, and humor with vital communication skills for today’s business (and interpersonal) environments. Affordable and flexible for busy schedules, I highly recommend it!”

Michael Enright, Mortgage Industry
5-star reviews for Navigating Challenging Conversations from Henderson Training

Promotes on-the-job use!

“As a professional trainer, I applaud the exceptional design of this virtual training. Amy addresses diverse learning styles by expertly mixing methods that keep learners involved. The emphasis on utilizing skills in real-life between sessions is a potent strategy that results in applying what they’ve learned. I strongly endorse it!”

Pam Sandefur, Training Design / Instruction
5-star reviews for Navigating Challenging Conversations from Henderson Training

Learn essential skills while having fun!

“Amy integrates her wisdom and experience into a compelling and entertaining online program. The result is an interactive & enjoyable journey – I couldn’t wait to get to the next module! I recommend this to coaching clients & colleagues.”

Rhonda Abellera, Human Resources / Coaching
5-star reviews for Navigating Challenging Conversations from Henderson Training

Closely replicates in-person!

“Having attended Amy’s in-person programs before, her new online communication training surpassed my expectations. It brilliantly combines the knowledge and practical application she’s known for. I recommend it 100%.

Tom Ashbrook, IT Industry
5-star reviews for Navigating Challenging Conversations from Henderson Training
5-star reviews for Navigating Challenging Conversations from Henderson Training

Captivating, Engaging and affordable excellence!

“Having taken countless e-learning courses that are usually dull, Henderson Training’s 5-part program is a standout. Amy offers a well-rounded experience, combining expertise, engaging activities, and humor with vital communication skills for today’s business (and interpersonal) environments. Affordable and flexible for busy schedules, I highly recommend it!”

Michael Enright, Mortgage Industry
5-star reviews for Navigating Challenging Conversations from Henderson Training

Promotes on-the-job use!

“As a professional trainer, I applaud the exceptional design of this virtual training. Amy addresses diverse learning styles by expertly mixing methods that keep learners involved. The emphasis on utilizing skills in real-life between sessions is a potent strategy that results in applying what they’ve learned. I strongly endorse it!”

Pam Sandefur, Training Design / Instruction
5-star reviews for Navigating Challenging Conversations from Henderson Training

Learn essential skills while having fun!

“Amy integrates her wisdom and experience into a compelling and entertaining online program. The result is an interactive & enjoyable journey – I couldn’t wait to get to the next module! I recommend this to coaching clients & colleagues.”

Rhonda Abellera, Human Resources / Coaching
5-star reviews for Navigating Challenging Conversations from Henderson Training

Closely replicates in-person!

“Having attended Amy’s in-person programs before, her new online communication training surpassed my expectations. It brilliantly combines the knowledge and practical application she’s known for. I recommend it 100%.

Tom Ashbrook, IT Industry

Adapts to your schedule!

    60-days of on-demand access
    5 self-paced modules
    Take a module every 1-2 weeks (45 min ea.)
    Downloadable workbooks, resources, job aids

Dynamic and engaging!

    Video, animated scenarios
    Interactive activities
    Quizzes and assessments
    Conversation simulations
    Digital badges and completion certificate
    Humor and down-to-earth style

Accountability is built in!

A hallmark of Henderson Training is the inclusion of:

Z

Practice exercises and on-the-job assignments. Participants apply learning to their own life between modules before moving on. Timely feedback is also available.

Z

1:1 coaching support is an optional add-on for real-life application of "people solutions."

People finish our courses all the way through!

Adapts to your schedule!

  • 60-days of on-demand access
  • 5 self-paced modules
  • Take a module every 1-2 weeks (45 min ea.)
  • Downloadable workbooks, resources, job aids

Dynamic and engaging!

  • Video, animated scenarios
  • Interactive activities
  • Quizzes and assessments
  • Conversation simulations
  • Digital badges and completion certificate
  • Humor and down-to-earth style

Accountability is built in!

A hallmark of Henderson Training is the inclusion of:

Z

Practice exercises and on-the-job assignments. Participants apply learning to their own life between modules before moving on. Timely feedback is also available.

Z

1:1 coaching support is an optional add-on for real-life application of "people solutions."

People finish our courses all the way through!

WHO PARTICIPATES?

Anyone who works with people!

co-workers, bosses, subordinates, customers, vendors…

Manager's toolkit from Henderson Training*Includes our “Manager’s Support Toolkit” with everything you need to maximize learning and application:

 

  • Email updates after each completed module with progress summaries and previews
  • Suggested follow-up questions for each module
  • De-brief ideas to cement new skills

Whatever your position:

Enroll Yourself

Add tools to your toolbox

Henderson People Problem Training Enroll Yourself

Enroll Your Team*

Support others’ growth and improvement

Henderson Training enroll your team
Manager's toolkit from Henderson Training

*Includes our “Manager’s Support Toolkit” with everything you need to maximize learning and application:

  • Email updates after each completed module with progress summaries and previews
  • Suggested follow-up questions for each module
  • De-brief ideas to cement new skills

Whatever your position:

Manager or Supervisor

New or seasoned

Henderson Training people solutions for Managers and Supervisors

Individual Contributor
(non-supervisor)

Hone skills for current job and advancement

Henderson Training people solutions for individual employees

Training Module Highlights

01 Getting started; the TACT approach

Begin with your real-life situations and a self-assessment, so the training is targeted to you! Learn when and how to apply the 4 best approaches, plus a model to customize a script for any situation you face.

02 Managing yourself

Spot and take charge of your hidden assumptions to keep them from derailing you.
Transform how you view conflict and difficult people, so you’re always off to a good start.

03 Mastering high-level listening

Learn and practice the little-known power of active listening that diffuses discord and automatically opens others to want to hear you out.

04 Discovering crucial language for challenging situations

Uncover how to assertively get to the point while minimizing others’ defensiveness and misinterpretation. Watch your confidence soar from knowing exactly which words and phrases to reach for.

05 Putting it all together

Explore different options to apply in an interactive simulation as you choose what to say and how to respond. Using your real-life situation, walk through how to clarify your goal, then plan and prepare for a successful conversation.

Pricing

Retail price: $1,097 per person

Limited time offer: take $250 off!

(ends May 31, 2024, no coupon needed)

*Quantity discounts available

Ask about:

1:1 coaching add-on
Branding with your logo
Integrating into your LMS

*When registering your team, a separate enrollment is required for each person

team

Pricing

Retail price: $1,097 per person

Limited time offer: take $250 off!

(ends May 31, 2024, no coupon needed)

*Quantity discounts available

Ask about:

1:1 coaching add-on
Branding with your logo
Integrating into your LMS

*When registering your team, a separate enrollment is required for each person

team

Ready to improve your quality of life on the job?
Get started today!

Complete the contact form or book a call.

We will promptly respond with next steps.

How many participants?

Reply preference:

13 + 13 =

(*required)

Schedule a 15-min call with (real-life) Amy

Schedule a Call with Amy Henderson

Text or Call

(458) 206-6797

Email

info@hendersontraining.com

Location

Sunriver, Oregon

We are committed to maintaining your privacy and protecting any business or personal information you provide.
Your data will never be shared or sold.

Ready to improve your quality of life on the job?
Get started today!

Complete the contact form or book a call.

We will promptly respond with next steps.

How many participants?

Reply preference:

8 + 2 =

(*required)

Schedule a 15-min call with (real-life) Amy

Schedule a Call with Amy Henderson

Text or Call

(458) 206-6797

Email

info@hendersontraining.com

Location

Sunriver, Oregon

We are committed to maintaining your privacy and protecting any business or personal information you provide.
Your data will never be shared or sold.