NAVIGATING CHALLENGING CONVERSATIONS
New Online Training – Beta Test Happening Now!
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NAVIGATING CHALLENGING CONVERSATIONS
New Online Training – Beta Test Happening Now!
Video Preview:
INSPIRED!
Learn practical solutions to face real world people challenges
Strengthening skills and abilities leads to soaring confidence and on-the-job success.
INTERACTIVE!
Learn with an innovative curriculum that gets you involved
Utilizing easy-access programs at your own pace makes training convenient, even with a busy schedule.
INVALUABLE!
Learn how investing in your people adds value to your business
Cultivating an engaged, motivated workforce impacts the bottom line.
INVALUABLE!
Learn how investing in your people adds value to your business
Cultivating an engaged, motivated workforce impacts the bottom line.
Every Business Has People Challenges.
We Provide People Solutions.
It’s What We Do.
People Challenges
People Challenges
People Challenges
Keep coming
Today’s chaotic, ever-changing world guarantees it.
Take many forms
Conflict, work ethic, performance problems, poor communication, co-worker disputes, burnout, complaints.
Grow; multiply
Don’t problems fester and spread when not recognized or addressed?
Hit home with customers and employees
Manifest in poor service, spotty attendance, low motivation and declining morale.
Are complicated
People are complex by nature, so issues aren’t typically simple or straight-forward.
Overwhelm, even the best of us
It can happen to anyone; including successful people you admire.
Are never “convenient”
Notice they crop up when you’re already juggling important priorities?
Don’t magically resolve on their own
Ever tried counting on “just give it time” or “hope for the best?”
Impact your bottom line
You ‘gotta ask, “What’s happening to productivity, quality, growth, expenses, sales, profit…?”
People SOLUTIONS
People SOLUTIONS
Must be real-life and actionable
Practicable, specific steps that are immediately applicable on-the-job.
Nudge you out of your comfort zone
Honest self-assessment, clear goals and accountability will encourage you to tackle tough situations you’ll grow from.
Boost confidence
You can’t help feeling stronger as you see your successes.
Hit home with customers and employees
Manifest in happier customers, engaged employees, better communication and smoother relationships.
Are customizable
People are complex by nature, so there is no “one-size-fits-all.”
Grow your career “toolbox”
Add new ideas and strategies to draw from and build upon for ongoing learning and advancement.
Become habit
Incorporate beneficial actions into your day-to-day rhythm. Effective solutions aren’t a one-time event.
Earn you credibility
Gain respect and a solid reputation for standing out and making a difference with people.
Impact your bottom line
You ‘gotta ask, “What’s happening to productivity, quality, growth, expenses, sales, profit…?”
TOPIC AREAS
Our courses address current and vital people solutions
Designed with intense learner involvement and accessible on any device. Depending upon your selection, courses feature a variety of delivery methods:
Engaging narration
Eye-catching visuals and video clips
Fun drag-and-drop activities
Practice exercises and quizzes
Wealth of handouts and job aids
Real-world examples, case studies & simulations
Accountability is built in!
A hallmark of Henderson Training is the inclusion of:
Practice exercises and on-the-job assignments. Participants submit work at select intervals and can receive timely feedback and suggestions before moving on.
1:1 coaching support is available for real-life application of "people solutions."
People finish our courses all the way through!
Accountability is built in!
A hallmark of Henderson Training is the inclusion of:
Practice exercises and on-the-job assignments. Participants submit work at select intervals then receive timely feedback, suggestions and follow-up before moving on.
1:1 coaching support for real-life application of "people solutions."
People finish our courses all the way through!
WHO PARTICIPATES?
Anyone who works with people!
co-workers, bosses, subordinates, customers, vendors…
Whatever your position:
Enroll Yourself
Add tools to your toolbox
Enroll Your Team
Support others’ growth and improvement
Whatever your position:
Manager or Supervisor
New or seasoned
Individual Contributor
(non-supervisor)
Hone skills for current job and advancement
Get Notified When Courses Come Online
Our programs provide value and make a noticeable difference in management and interpersonal skills needed for job success.
Why Choose Henderson Training?
Established for Over 30 Years
Proven Curriculum
Experience in Many Industries
Engaging Content and Techniques
We already know:
What resonates with participants
Which skills are timely and most crucial
How to inject humor and capture interest
What real-life examples to use
How to create immediate on-the-job application
When to add practice and hands-on involvement
TESTIMONIALS
What Our Participants Say
“Practical, actionable steps”
“Amy has designed her content and delivery to focus consistently on practical, actionable steps for participants to apply in their personal and work lives to become well-rounded, successful professionals. I experienced the ultimate compliment of her efforts when I witnessed participants employing her content on the job.”
Robert Gasdick
Training Professional
“Helps anyone get better at people challenges”
“Amy’s ability to connect with participants with respect and a sense of humor creates engaging and enjoyable training that helps anyone get better at “people challenges” on the job. I highly recommend Amy!”
Karen Anderson
Human Resource Manager, Executive Assistant
“I still reference her training to this day”
“Amy’s combination of real-world experience and breadth of knowledge on many corporate and social subjects compliment her ability. I have taken many classes in the past, but Amy’s really connected – I still reference her training to this day and use what I learned.”
Tom Ashbrook
Executive Leadership / IT Industry
Some Companies We’ve Worked With Along the Way
About Henderson Training
Since 1991 Henderson Training has provided training, coaching, and skill development nationwide to a wide variety of organizations in varied industries.
We specialize in leadership, management, and interpersonal skills development to help our clients:
Cultivate an engaged, motivated workforce
Hire talented people
Equip managers and employees to face real-world challenges
Solve "people problems"
Raise business results to higher levels (productivity, quality, service, innovation, growth)
The latest technology is allowing our high caliber courses and webinars to be successfully offered online and will start becoming available in 2023.
Having moved from Southern California in 2013, Amy enjoys living on her forested land in the mountains of Central Oregon. The peace and beauty of nature, in partnership with her Labradors, keeps her creative and reasonably sane.
About Henderson Training
Since 1991 Henderson Training has provided training, coaching, and skill development nationwide to a wide variety of organizations in varied industries.
We specialize in leadership, management, and interpersonal skills development to help our clients:
Cultivate an engaged, motivated workforce
Hire talented people
Equip managers and employees to face real-world challenges
Solve "people problems"
Raise business results to higher levels (productivity, quality, service, innovation, growth)
The latest technology is allowing our high caliber courses and webinars to be successfully offered online and will start becoming available in 2022.
Having moved from Southern California in 2013, Amy enjoys living on her forested land in the mountains of Central Oregon. The peace and beauty of nature, in partnership with her Labradors, keeps her creative and reasonably sane.
Articles & Business Resources
WORKPLACE TOOLS – One of the most powerful
Providing recognition. Showing appreciation. Conveying thanks. Do we, as managers, team members, co-workers, do this often enough? Probably not. One of the most potent tools is also the most under-utilized: SHOWING APPRECIATION. Having worked with thousands of...
Rapport – The Essential Communication Tool
Rapport comes from the French word for “relationship”. Is it any wonder that rapport is essential for good communication in the workplace? But what exactly is rapport? What does it do? How does one build rapport?
Avoid two common interviewing mistakes
Current statistics suggest that on average, hiring the wrong person for the job costs an organization at least 2-1/2 times the employee’s salary. This doesn’t include less measurable costs such as low morale and loss of customers.
Confidentiality is of tremendous importance to Henderson Training.
We are committed to maintaining your privacy and protecting any business or personal information you provide or that we discuss.
Your data will not be shared with any third party without your written permission.