NAVIGATING CHALLENGING CONVERSATIONS
Online Training Now Available
Click below for details and an extended preview!
NAVIGATING CHALLENGING CONVERSATIONS
Online Training Now Available
Click below for details and an extended preview!
INSPIRED!
Learn practical solutions to face real world people challenges
Strengthening skills and abilities leads to soaring confidence and on-the-job success.
INTERACTIVE!
Learn with an innovative curriculum that gets you involved
Utilizing easy-access programs at your own pace makes training convenient, even with a busy schedule.
INVALUABLE!
Learn how investing in your people adds value to your business
Cultivating an engaged, motivated workforce impacts the bottom line.
INVALUABLE!
Learn how investing in your people adds value to your business
Cultivating an engaged, motivated workforce impacts the bottom line.
Every Business Has People Challenges.
We Provide People Solutions.
It’s What We Do.
People Challenges
People Challenges
People Challenges
Keep coming
Today’s chaotic, ever-changing world guarantees it.
Take many forms
Conflict, work ethic, performance problems, poor communication, co-worker disputes, burnout, complaints.
Grow; multiply
Don’t problems fester and spread when not recognized or addressed?
Hit home with customers and employees
Manifest in poor service, spotty attendance, low motivation and declining morale.
Are complicated
People are complex by nature, so issues aren’t typically simple or straight-forward.
Overwhelm, even the best of us
It can happen to anyone; including successful people you admire.
Are never “convenient”
Notice they crop up when you’re already juggling important priorities?
Don’t magically resolve on their own
Ever tried counting on “just give it time” or “hope for the best?”
Impact your bottom line
You ‘gotta ask, “What’s happening to productivity, quality, growth, expenses, sales, profit…?”
People SOLUTIONS
People SOLUTIONS
Must be real-life and actionable
Practicable, specific steps that are immediately applicable on-the-job.
Nudge you out of your comfort zone
Honest self-assessment, clear goals and accountability will encourage you to tackle tough situations you’ll grow from.
Boost confidence
You can’t help feeling stronger as you see your successes.
Hit home with customers and employees
Manifest in happier customers, engaged employees, better communication and smoother relationships.
Are customizable
People are complex by nature, so there is no “one-size-fits-all.”
Grow your career “toolbox”
Add new ideas and strategies to draw from and build upon for ongoing learning and advancement.
Become habit
Incorporate beneficial actions into your day-to-day rhythm. Effective solutions aren’t a one-time event.
Earn you credibility
Gain respect and a solid reputation for standing out and making a difference with people.
Impact your bottom line
You ‘gotta ask, “What’s happening to productivity, quality, growth, expenses, sales, profit…?”
TOPIC AREAS
Our courses address current and vital people solutions
Designed with intense learner involvement and accessible on any device. Depending upon your selection, courses feature a variety of delivery methods:
Engaging narration
Eye-catching visuals and video clips
Fun drag-and-drop activities
Practice exercises and quizzes
Wealth of handouts and job aids
Real-world examples, case studies & simulations
Accountability is built in!
A hallmark of Henderson Training is the inclusion of:
Practice exercises and on-the-job assignments. Participants submit work at select intervals and can receive timely feedback and suggestions before moving on.
1:1 coaching support is available for real-life application of "people solutions."
People finish our courses all the way through!
Accountability is built in!
A hallmark of Henderson Training is the inclusion of:
Practice exercises and on-the-job assignments. Participants submit work at select intervals then receive timely feedback, suggestions and follow-up before moving on.
1:1 coaching support for real-life application of "people solutions."
People finish our courses all the way through!
WHO PARTICIPATES?
Anyone who works with people!
co-workers, bosses, subordinates, customers, vendors…
Whatever your position:
Enroll Yourself
Add tools to your toolbox
Enroll Your Team
Support others’ growth and improvement
Whatever your position:
Manager or Supervisor
New or seasoned
Individual Contributor
(non-supervisor)
Hone skills for current job and advancement
Get Notified When Courses Come Online
Our programs provide value and make a noticeable difference in management and interpersonal skills needed for job success.
Why Choose Henderson Training?
Established for Over 30 Years
Proven Curriculum
Experience in Many Industries
Engaging Content and Techniques
We already know:
What resonates with participants
Which skills are timely and most crucial
How to inject humor and capture interest
What real-life examples to use
How to create immediate on-the-job application
When to add practice and hands-on involvement
TESTIMONIALS
What Our Participants Say
“Practical, actionable steps”
“Amy has designed her content and delivery to focus consistently on practical, actionable steps for participants to apply in their personal and work lives to become well-rounded, successful professionals. I experienced the ultimate compliment of her efforts when I witnessed participants employing her content on the job.”
Robert Gasdick
Training Professional
“Tangible improvement in communication.”
“I enrolled an initially reluctant employee but he enjoyed all five modules! By the end, he applied what he learned & visibly improved communication with colleagues. After the final module, he did a live Zoom coaching with Amy and had a head start because of his familiarity with her. He already had respect, trust, and rapport from taking the program, so was able to dive right in and maximize the coaching. I would highly recommend to anyone!”
Karen Anderson
Human Resource
“Closely replicates in-person.”
“Having attended Amy’s in-person programs before, her new online communication training surpassed my expectations. It brilliantly combines the knowledge and practical application she’s known for. I recommend 100%.”
Tom Ashbrook
IT Industry
Some Companies We’ve Worked With Along the Way
About Henderson Training
Since 1991 Henderson Training has provided training, coaching, and skill development nationwide to a wide variety of organizations in varied industries.
We specialize in leadership, management, and interpersonal skills development to help our clients:
Cultivate an engaged, motivated workforce
Hire talented people
Equip managers and employees to face real-world challenges
Solve "people problems"
Raise business results to higher levels (productivity, quality, service, innovation, growth)
The latest technology is allowing our high caliber courses and webinars to be successfully offered online and will start becoming available in 2023.
Having moved from Southern California in 2013, Amy enjoys living on her forested land in the mountains of Central Oregon. The peace and beauty of nature, in partnership with her Labradors, keeps her creative and reasonably sane.
About Henderson Training
Since 1991 Henderson Training has provided training, coaching, and skill development nationwide to a wide variety of organizations in varied industries.
We specialize in leadership, management, and interpersonal skills development to help our clients:
Cultivate an engaged, motivated workforce
Hire talented people
Equip managers and employees to face real-world challenges
Solve "people problems"
Raise business results to higher levels (productivity, quality, service, innovation, growth)
The latest technology is allowing our high caliber courses and webinars to be successfully offered online and will start becoming available in 2022.
Having moved from Southern California in 2013, Amy enjoys living on her forested land in the mountains of Central Oregon. The peace and beauty of nature, in partnership with her Labradors, keeps her creative and reasonably sane.
Articles & Business Resources
Leadership musings: Ron Howard and his contradictory approaches
In a fascinating interview, Ron Howard reveals his secret to effective leadership on movie sets: a delicate balance between fostering collaboration and asserting his vision. Learn how Howard navigates these seemingly opposing approaches to create exceptional films and earn the respect of his cast. Discover the lessons we can all take from his experiences in the world of directing.
Transforming regret: Reframing your perspective
Regret can be a heavy burden, but by reframing your perspective, you can turn past mistakes into powerful learning experiences. Embrace your imperfections, view past regrets as lessons for growth, and focus on the road ahead with optimism. Discover how shifting your mindset can free you from the weight of regret and open up endless possibilities for your future.
Difficult conversations: What you don’t see can derail you
In our everyday lives, we often overlook the subtle details that can change the entire meaning of what we see or hear. Just like hidden images in optical illusions, our conversations are layered with unspoken cues and deeper meanings that aren’t immediately apparent.
WORKPLACE TOOLS – One of the most powerful
Providing recognition. Showing appreciation. Conveying thanks. Do we, as managers, team members, co-workers, do this often enough? Probably not. One of the most potent tools is also the most under-utilized: SHOWING APPRECIATION. Having worked with thousands of...
Rapport – The Essential Communication Tool
Rapport comes from the French word for “relationship”. Is it any wonder that rapport is essential for good communication in the workplace? But what exactly is rapport? What does it do? How does one build rapport?
Avoid two common interviewing mistakes
Current statistics suggest that on average, hiring the wrong person for the job costs an organization at least 2-1/2 times the employee’s salary. This doesn’t include less measurable costs such as low morale and loss of customers.
Confidentiality is of tremendous importance to Henderson Training.
We are committed to maintaining your privacy and protecting any business or personal information you provide or that we discuss.
Your data will not be shared with any third party without your written permission.