Program Topics

Below is a list of our most popular topics offered to managers and supervisors. Many are included as part of multi-session programs such as "Leadership Development" or offered as stand-alone workshops. These topics are also modified and offered to non-managers either as part of a multi-session program such as "Tools for Success" or stand-alone. (Descriptions for non-manager topics are available upon request.) All topics are customized to meet particular clients' needs and can be offered in varying combinations.

We also provide train-the-trainer services to certify your in-house trainers and license your organization to utilize our material.

(Click for detailed topic descriptions)

• Motivating Others: Understanding Why People Do What They Do
• Pinpointing Facts: Saying What You Mean and Meaning What You Say
• Impacting Performance: Enhancing Results
• Recognizing Performance: Celebrating Accomplishments
• Time Management: Getting Things Done
• Active Listening: Listening For Meanings
• Assertiveness Skills: An Issue of Rights — Yours & Others
• Performance Challenges: Understanding Puzzling Problems
• Conducting Performance Appraisals: Going Beyond Filling Out the Form
• Coaching/Counseling: Leading Improvement
• Interviewing Techniques: Finding the Right Person for the Job
• Supporting People through Change: Steps for Easing the Pain
• Relationship Awareness: Understanding Your Style
• Situational Leadership®: Understanding Leadership Styles*
• Effective Meetings: Creating Information Exchange
• Managing Stress: Maintaining Balance
• Presentations: Making a Powerful Impression
• Internal Customer Service: Making a Positive Difference
• Making the Most of Computerized Planning: Utilizing Outlook & PDA's
• Keys to Effective Training: Using Interactive Techniques
• Telephone Techniques: The Customer Connection
• Leading Your Boss: The Art of Influencing Others
• Organizing Your Workspace: Winning the Battle Over Clutter
• Learning to Thrive on Change: Everyday Success Strategies
• Jumping the Fence into Supervision: Adopting New Skills
• Keys to Effective On-The-Job Training: Teaching that Sticks
• Sexual Harassment:  Recognize and Prevent It
• Taming Microsoft Outlook®: Tips and Techniques
  

*(Situational Leadership® is a registered trademark of the Center for Leadership)