Our Unique Approach
We focus on integrating, building upon, and reinforcing all learning components.
The result: a cohesive, progressive, skill-building experience rather than separate concepts that are unrelated or even contradictory. This approach leads to ongoing and measurable on-the-job impact and a shared, common, language. Our courses connect and strengthen learning in three key areas:
Our programs are:
- Customized to client needs
- Anchored to business goals
- Tailored to participants' experience
- Focused on skills — not just awareness
- Highly participative and interactive
- Structured to create team building
- Targeted to real-life situations
- Geared for immediate on-the-job use
- Connected to client’s vision, mission, values, culture and/or code of conduct
- Focused on impacting bottom-line results
We provide:
- Needs Assessment
- Customized workbooks
- Examples that relate to your industry
- Dynamic classroom discussions
- Skills practice
- Follow-up materials and job aids (hard copy and computer soft copy)
- Props and training supplies
- Accelerated learning/retention activities
- Pre-work, Quizzes, assessments, demonstrations, DVDs
- Learner-focused, hands-on exercises
- Attention-grabbing multimedia
- On-the-job assignments
- Webinars as pre or post-work
- Energizers related to course content
- Refresher sessions to support long-term retention
- A live preview of any class upon request with prior permission and as schedules permit
- Train-the-trainer certification for internal trainers
Our experienced instructors:
- Model the skills being taught continuously during content delivery and client interactions
- Exhibit passion about the content to help others get better at what they do
- “Read” a group and make on-the-spot adjustments to enhance classroom dynamics and engagement
- Link learning to participants’ real-life issues and bottom line business impact
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Our philosophy:
Over the years we have mastered an approach to teaching that maximizes learning by:
- Capturing learner interest and engagement
- Creating a comfortable environment that invites open participation, insight and disclosure
- Imparting course content in varied ways to capture all learning styles with frequent changes in delivery methods
- Utilizing multiple practice activities in the classroom
- Assigning on-the-job application with follow-up and accountability
- Requiring participants to regularly track and report impact of on-the-job use in areas such as productivity, quality, turnover, customer service, sales, morale, etc.
- Nudging participants gradually out of their comfort zone to explore higher levels of skill development
- Stimulating cooperative learning whereby participants learn from each other and build on each other’s experiences
- Exploiting the iterative process to reinforce learning so activities build upon and repeat concepts learned earlier
- Selecting individuals thoughtfully for each training group to minimize reporting relationships if that could dampen open participation
- Encouraging a mix of cross-functional roles to create networking, knowledge transfer and sharing best practices across an organization
We request of clients:
- Recognize senior management’s crucial part in the successful transfer of skills to on-the-job use
- Support participants in attending all programs, as scheduled and uninterrupted
- Meet with participants to discuss specific learnings and application
- Ask to see examples and impact of on-the-job assignments
- Recognize and acknowledge participants’ behavior changes and improved performance
- Help participants explore any barriers/challenges to implementing what is learned
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